Community Insights

6 Questions To Ask Your Community Platform

So, you’re evaluating community platforms as you look to create a dedicated network that you own and control. In creating a community for your most loyal people, those that your brand cares the most about, it’s important to think about a couple of critical questions before finalizing your decision on which platform you’ll build your […]

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Community Insights

Community Building KPIs

Your “North Star Metric(s)” are the data points that you’ll use to gauge the success and effectiveness of your community’s growth and engagement over time, aka Community Building KPIs. Building a community can be challenging without distinct North Star metrics or a definition of what “success” actually looks like. Paying attention to the impactful data […]

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