Community Insights

A Complete Guide For Prompts To Drive Community Engagement

One of the strongest and most impactful ways to improve community engagement is by asking a question (or prompt). Users always need help in getting the conversation started. Community engagement is very much like a snowball effect. Each conversation and activity is going to build upon itself. If you, as a community manager, can help […]

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Community Insights, Product Updates

Community Automation: Leveraging Webhooks

Community Automation: Leveraging Webhooks Webhooks are an incredibly powerful tool used in a variety of ways that align your business objectives to your community objectives. Leverage actionable triggers to send your data through community automation and user information to any destination across thousands of different platforms.  We’d love to share some of our favorite webhooks […]

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Community Insights

6 Questions To Ask Your Community Platform

So, you’re evaluating community platforms as you look to create a dedicated network that you own and control. In creating a community for your most loyal people, those that your brand cares the most about, it’s important to think about a couple of critical questions before finalizing your decision on which platform you’ll build your […]

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Community Insights

Community Building KPIs

Your “North Star Metric(s)” are the data points that you’ll use to gauge the success and effectiveness of your community’s growth and engagement over time, aka Community Building KPIs. Building a community can be challenging without distinct North Star metrics or a definition of what “success” actually looks like. Paying attention to the impactful data […]

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